Frequently Asked Questions
Clear answers about our services, client responsibilities, account ownership, fees, and independent agency status.
Are marketing results or search rankings guaranteed?
No. Digital marketing performance depends on platform algorithms, user demand, market competition, budget, and landing page effectiveness. No legitimate agency can guarantee specific rankings or conversion numbers.
Are you Facebook or Meta Customer Support?
No. FB Help Now is an independent digital marketing agency. We are not Facebook, Meta, Google, or any platform support representative. We cannot restore disabled accounts or override platform enforcement actions.
How are advertising budgets handled?
Advertising spend is paid directly by the client to the advertising platforms (e.g., Google Ads or Meta Ads). Our agency management fees cover professional strategy, campaign buildouts, and ongoing optimizations.
Who maintains ownership of advertising accounts?
The client retains 100% ownership of all advertising accounts, Google Analytics assets, and domain access. FB Help Now operates via granted partner/user management permissions.
Can you resolve third-party account suspensions?
No. We do not have internal access to third-party ad networks, nor can we reverse account suspensions or policy decisions imposed by platform owners.
How do we initiate consultation?
You can reach our strategy line directly at +1 (855) 657-4844 to discuss your project requirements and scope options.
How much do services cost?
Fees are quoted in writing after the required channels, scope, website condition, market, and reporting needs are reviewed. Advertising spend and other third-party charges are separate. See our pricing approach.
Will you ask for my password?
No password or verification code is needed for an initial inquiry. If work proceeds, access should be granted using the website or platform's authorized user or partner controls whenever available.